How can we help?

An app of audio walks through European cities. Pick a walk, put your headphones on and hear the story of the place in front of you. It isn’t a guided tour: you go at your own pace.

In every city, one full walk is on us (look for “On us”), along with the city introduction, every walk’s preview and the “Before you go” guide. You don’t need an account to listen to them.

The app comes in English and Spanish. Stories play in British English or Spanish, and you can choose the audio language separately from the app language in “Account” → “Languages”. Every purchase includes both languages.

iPhone and Android phones. It’s free to download from the App Store and Google Play. There’s no iPad version.

Podtour is available in Spain, Latin America, the United States and most of Europe, and it’s coming to more countries. If you can’t find it in your store, email us at hello@podtour.app.

No, you can listen wherever you are. But if you do the walk on foot, seeing the place as you listen brings the story to life.

No. Walks are audio stories: they don’t include admission to monuments, transport or a guide who walks with you. Check opening hours and access before you go.

Not for the free content. You need one to buy, invite guests, download walks and keep your progress on more than one phone.

Go to “Account” → “Sign in or create an account”. You can use your email address, Apple or Google. With email, we send you a link: there’s no password.

Check Spam and Promotions for an email from Podtour sent from acceso@auth.podtour.app; it can take a few minutes. Each link works only once, so open the latest one on the same phone you requested it from. If you need a new one, tap “Can’t sign in?” (wait a minute between requests).

Yes, on iPhone and Android. Always sign in the same way as the first time: with your email, Apple or Google. If you chose to hide your email with Apple, sign in with Apple again to get back to the same account and your purchases.

Your name, yes, in “Account” → “Edit profile”. You can’t change your email address in the app yet: if you need to, email us from your account’s address and we’ll change it for you.

Podtour is designed for people aged 14 and over. If you’re younger, you need permission from a parent or guardian, or to use it as part of a school activity. Children need a parent’s or guardian’s permission to buy.

A single walk, a bundle (a set of walks in the same city) or the whole city. In Rome and Córdoba you can also buy “Inside the Colosseum” and “Inside the Mosque-Cathedral”, on their own or as part of their bundles and the whole city. They’re one-off payments with no subscription, and every purchase includes the audio in English and Spanish.

Before you pay, you see the price your store sets for your country, in your currency. You pay Apple or Google: Podtour never sees your card details.

In “My walks”, in the bottom menu, including the walks in your bundles and cities. Each purchase, with its date and your guests, is in “Account” → “My purchases”.

Yes. What you buy belongs to your Podtour account, not to your phone. Sign in with the same account on any iPhone or Android phone and you’ll find it in “My walks”.

Sign in with the account you bought it with: purchases can’t move from one account to another. If it’s still missing, open the walk, bundle or city, go to its purchase options and tap “Restore purchases”. Still nothing? Email us.

The app tells you, but the bundle or city price doesn’t deduct them. You can also buy the remaining walks separately. The whole city includes the paid walks it has on the day you buy it.

Yes. When you buy, under “Who is it for?”, add 0 to 5 guests in the same payment. Each guest costs a little less than buying separately, and you see the total before you pay.

No. Guests are chosen before you pay, the first time you buy that content. You can’t add more afterwards, not even with another payment.

After paying, tap “Share invitation” and send the link to whoever you like. You’ll also find it in “Account” → “My purchases”, on the purchase with guests. Places go in the order they’re accepted, so only share the link with your guests.

Install Podtour, open the link, sign in with their own account and tap “Accept invitation”. If the app opens without the invitation, they can go to “My walks” → “Open an invitation” and paste the link. They’ll get the same content as you, on iPhone or Android.

30 days from the purchase; you’ll see the deadline next to “Accept before”. After that, unclaimed places expire and can’t be renewed. Podtour doesn’t refund the part of the payment for those places.

If Apple or Google refunds you, you and all your guests lose access, including anyone who had already accepted. If you’re planning to ask for a refund, let them know first.

Open the walk and tap “Start walk”. You decide when each stop plays: tap it and listen, nothing starts on its own. Pause whenever you like and pick up where you left off with “Continue walk”.

Yes. The audio keeps playing with the screen locked, and the controls are on your lock screen and headphones.

While signed in, open the walk and tap “Download audio”. Do it on Wi-Fi before you head out and keep the app open until it finishes. It downloads the audio language you’ve chosen, and your downloaded walks are in “Account” → “Downloads”.

Downloads of walks you’ve bought work offline for 30 days; after that, download them again with a connection while you still have access. If you sign out or sign in with another account, they’re removed from that phone.

No. Downloaded audio plays without a signal, but the street map needs a connection. Before you set off, check the download has finished.

Tap “Open map”, choose the stop and tap “Guide me”. If you allow location, you’ll see where you are and can tap “Get directions from here”, which needs a connection. The app only uses your location while you’re using it, and you can listen to every walk without it.

Ask Apple at reportaproblem.apple.com or from the purchase history in your Apple account. Apple decides under its own terms; Podtour can’t refund an App Store purchase itself. If something’s wrong, email us too and we’ll help.

Ask Google from your Google Play order history or through Google Play Help. Google decides under its own terms. If something’s wrong, email us too.

We remove the access that came with that purchase, including your guests’. Its downloads stop working when the phone next connects or, at the latest, after 30 days. Anything you have from other purchases isn’t affected.

Email hello@podtour.app with the walk and what’s happening. We’ll try to fix it at no cost; if we can’t, you have your rights under consumer law, such as a price reduction or a refund.

Everyone who joined the waitlist on podtour.app before launch and confirmed their email address. It’s one city per person: the one you chose when you signed up.

Download Podtour and sign in with the same email address you signed up with. The city is added automatically and you’ll find it in “My walks”. No card needed.

When you sign in, choose “Share My Email” so we can recognise you. If you hid your email or used a different address, email hello@podtour.app from the address you signed up with and we’ll add it by hand.

All the paid walks in that city, in English and Spanish: those in the whole city when we grant it. It doesn’t include guest places and can’t be transferred or exchanged for money. If you signed up twice, the city from your first sign-up applies.

Until six months after the app launches. Full details are in the terms of use.

Only what it needs to work: your email address, your purchases, your saved walks and your progress. Location is optional, only used while you’re using the app, and we don’t keep your coordinates. There are no ads and we don’t sell your data; it’s all in the privacy policy.

We count how often each walk is started and finished, without your account or any details of your phone. Only if you say yes: we ask when you first open the app, and you can change it in “Account” → “Privacy” → “Anonymous usage statistics”.

Optional emails (reminders, recommendations and offers) are off unless you turn them on. To switch them off, go to “Account” → “Your cities and emails” or use the link in any of them. You’ll still get sign-in emails and the ones about your purchases.

In the app: “Account” → “Privacy” → “Delete account” → “Delete my account”. You need a connection; it’s deleted straight away and can’t be undone. Without the app, email us from your account’s address with the subject “Delete account” and we’ll delete it within a month.

We delete your account, profile, saved walks, progress, preferences and emails. We keep the records of your purchases and invitations for 6 years from the purchase, for legal reasons and to handle refunds and claims. Full details are in the privacy policy.

Yes, and a new account can’t recover them, even with the same email address. Guests who have already accepted your invitation keep their access, unless the purchase is refunded. Uninstalling the app doesn’t delete your account.

Email hello@podtour.app. In the app, go to “Account” → “Help” → “Email Podtour”.

As soon as we can. We reply to complaints and requests about your data within one month at most.

Email us with the city, walk, stop and language: we’ll check it and, if needed, fix it at no cost to you.